Terms and Conditions

Deliveries

All orders are shipped by UPS on business days (Monday to Friday). International customers are responsible for all customs duties and fees. All of our items are made by hand and, in most cases, are made to order. For this reason, the average time for shipping is two weeks. If the item(s) is in stock it will generally ship the day after we receive the order. Once your credit card is authorized, you will receive a confirmation email from us regarding your order and time frame for delivery.

Partial Orders

Wolfram Löhr ships partial orders. If you order several items, we will ship them immediately if we have them in stock and will ship outstanding items as soon as they are complete.

Shipping Confirmation

For all online orders, you will be emailed at time of shipment with shipping confirmation and UPS tracking number.

Returns

At Wolfram Löhr we take great pride in what we make and thoroughly inspect each item before it is shipped. If it has our embossed logo we feel confident it will meet your approval. However, if you are not completely satisfied with your Wolfram Löhr online purchase, you can send it back to us for an exchange or refund.

Returns must be postmarked within 30 days of the original shipping date and should be sent prepaid. All merchandise returned must be unworn, in original condition, and with the tags intact. Indicate on the back of your invoice form the reason of your return so we can better serve you in the future.

Packing slips are required for all returns. We recommend that you return the package back to us via traceable carrier and that you insure the full amount of the merchandise you are returning. We are not responsible for missing packages.

Damages will be returned at our discretion. We have the right to deny credit if the merchandise returned does not meet our return policy requirements.

Please allow 2 weeks for the processing of your return/exchange from the date we receive your package.

Full price merchandise returned after 30 days and before 60 days will be issued online store credit only. Merchandise returned after 60 days will be issued online store credit at the current selling price.

If you receive a damaged or mis-shipped item, you must notify us within 3 days of receiving the product to be eligible for a return. We will only accept defective products at our discretion.

If you receive a package from us that looks damaged to the extent that the merchandise may be damaged, refuse delivery and let us know by email immediately.

All online Sale/Clearance purchases including temporary promotional purchases are final sale.

Exchanges

We are happy to exchange items within 30 days of purchase, provided the item is unworn and in new, original condition, and is accompanied by a copy of original online sales receipt. All custom orders and items marked Sale/Clearance are non-returnable and non-exchangeable. A return shipping charge will apply for all exchanges, with the exception of defective items.

For Exchanges, please send item via insured carrier to:
Wolfram Löhr, Unit 4, 18a Arthur street, Hove, East Sussex, BN3 5FD, UK

Include your name, address, phone number, email address, and which item you would like to exchange for. Please return item using a shipping service that provides a tracking number, as we are not responsible for items lost or damaged in transit.

Repairs

As long as the item in need of repair has not been damaged by the wearer’s misuse we will always stand behind our product’s integrity and function for a one year period from date of purchase. After all, we want you to be happy with how your Wolfram Löhr purchase wears in and ages. That said, please remember leather will distress and change over time and therefore we cannot guarantee the item against normal everyday wear and tear.

Items listed as Sale/Clearance do not apply and are covered by a 60 day warranty against item defects only.

For Repairs, please send item via insured carrier to:
Wolfram Löhr, Unit 4, 18a Arthur street, Hove, East Sussex, BN3 5FD, UK

Include your name, address, phone number, email address, and which item you would like to exchange. Please return item via traceable carrier, as we are not responsible for items lost or damaged in transit.

Privacy

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, email address, and credit card information. You provide this information so we can process and ship your order.

We encourage you to register for our email list. We will provide you with advanced notice of web-store sales, new merchandise, and other

Wolfram Löhr related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Secure Ordering

Protecting your online order information at Wolfram Löhr, is very important to us. Our preferred method of payment is by PayPal using a credit or debit card. This method assures you of security and confidentiality. Using this system we have no access to your credit card information, we simply receive a notification that the amount has been debited - or not.

Leather Care

We recommend using your Wolfram Löhr leather item, this is the best way to keep the leather well oiled. The oil from your hands is sufficient. However if your gets a bit dry you could try using a soft cloth and mild leather cleanser. Both mink oil and saddle soap will help condition and preserve the overall life of your leather item. Avoid excessive exposure to water and moisture.

Terms and Conditions of use & legal notice

Carefully read the following terms and conditions (“Terms”) which govern your use of this website (the “Site”). Use of this Site constitutes your agreement to be bound by and to act in accordance with these Terms Wolfram Löhr reserves the right to change the Terms at anytime. Any changes will be posted on this Site and you agree to be bound by such changes.

Ownership Rights / Use of Site Materials / Photographic Images

This site and all of the materials/photographic images on this Site are protected by U.K. and international copyright laws and are owned by Wolfram Löhr or used with permission from the copyright owner. Any modification or use of the materials from this Site for any purpose not explicitly permitted is a violation of Wolfram Löhr copyright and other proprietary rights. The materials contained in this Site are displayed for informational and promotional purposes only. This Site is solely for private, personal, and noncommercial use. No part of this Site may be copied, republished, reproduced uploaded, transmitted or distributed in any manner whatsoever, except for viewing purposes, without the prior written consent of Wolfram Löhr.