Terms and Conditions

Course Booking & Confirmation

Course bookings can be made via the website, email, phone or in person and are deemed to accept the term and conditions stated in this section.

Payment for all courses is due at the time of booking. Once you place your order with wolframlohr.com you will receive a receipt of your purchase via email.

When buying the course for a friend please provide the students details: Name, telephone and email contact.

An email will be sent a week before the course date with relevant information.

Should there be any reason the dates you requested are already full then we will be in touch to discuss alternative dates that suit you.

Course fees and dates are subject to change without notice.

Wolfram Lohr Refunds

If you are not happy with your choice of purchase once it has arrived, then we will be happy to exchange your item for another product or provide you with a credit note to the amount spent.Refunds, excluding the postage costs, can be given up to 28 days after purchase if the item is received in an unused condition. Items will have to be returned at your cost and a separate shipping cost will be invoiced and will have to be paid prior to delivery of any new items. We do not offer refunds on sale items.

If you receive goods that are damaged or faulty, then please notify us immediately and we will send you a replacement once the damaged item has been returned. We will pay all costs of returning and re-sending your replacement item.

Please allow 2 weeks for the processing of your return/exchange from the date we receive your package.

Repairs

As long as the item in need of repair has not been damaged by the wearer’s misuse we will always stand behind our product’s integrity and function for a one year period from date of purchase. After all, we want you to be happy with how your Wolfram Löhr purchase wears in and ages. That said, please remember leather will distress and change over time and therefore we cannot guarantee the item against normal everyday wear and tear.

Items listed as Sale/Clearance do not apply and are covered by a 60 day warranty against item defects only.

For Repairs, please send item via insured carrier to:
Wolfram Löhr, Unit 4, 18a Arthur street, Hove, East Sussex, BN3 5FD, UK

Include your name, address, phone number, email address, and which item you would like to exchange. Please return item via traceable carrier, as we are not responsible for items lost or damaged in transit.

Bespoke orders

Bespoke orders are available and can be ordered through emailing (info@wolframlohr.com) or in person. Prices will vary and production can take about up to 2 months from final decision of shape and style.

There is a cooling off period of 7 days from initial order to confirmation of order and is deemed to accept the term and conditions stated in this section.

If you are unhappy with a bespoke order once it has been made and arrived to you, we cannot provide a refund, but an exchange or credit note might be possible depending on the item and willhave to be discussed by both parties. Items will have to be returned at your cost and a separate shipping cost will be invoiced and will have to be paid prior to delivery of any new items.

Leather Care

We recommend using your Wolfram Löhr leather item, this is the best way to keep the leather well oiled. The oil from your hands is sufficient. However if your gets a bit dry you could try using a soft cloth and mild leather cleanser. Both mink oil and saddle soap will help condition and preserve the overall life of your leather item. Avoid excessive exposure to water and moisture.

Ownership Rights / Use of Site Materials / Photographic Images

This site and all of the materials/photographic images on this Site are protected by U.K. and international copyright laws and are owned by Wolfram Löhr or used with permission from the copyright owner. Any modification or use of the materials from this Site for any purpose not explicitly permitted is a violation of Wolfram Löhr copyright and other proprietary rights. The materials contained in this Site are displayed for informational and promotional purposes only. This Site is solely for private, personal, and noncommercial use. No part of this Site may be copied, republished, reproduced uploaded, transmitted or distributed in any manner whatsoever, except for viewing purposes, without the prior written consent of Wolfram Löhr.

Privacy

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, email address, and credit card information. You provide this information so we can process and ship your order.

We encourage you to register for our email list. We will provide you with advanced notice of web-store sales, new merchandise, and other

Wolfram Löhr related events. But, of course, you have the freedom to add or remove your name from our list at any time.